Zdoesdesign Terms & Conditions
Please read these Terms and Conditions carefully before placing an order. By purchasing from Zdoesdesign, you agree to the terms below and confirm that you understand what is included in your order.
These Terms and Conditions apply to all design services, digital products, print orders, website design packages, logo design, branding, social media design, print design, digital artwork and any other services supplied by Zdoesdesign.
Business information
Zdoesdesign provides custom graphic design, branding, logo design, print design, social media design, website design and related creative services.
Please contact us before placing an order if you are unsure which service or package is right for you.
Placing an order
By placing an order, you confirm that:
You have read the full product description.
You understand what is included in the package you have selected.
You understand what is not included.
You have read these Terms and Conditions.
You are able to provide all required information, content, images, branding and feedback needed to complete the project.
Work will only begin once payment has been received and all required information has been provided, unless agreed otherwise in writing.
Agreement to start work
By placing an order and supplying your project information, you agree that we may begin work on your custom design project once payment and the required information have been received.
Due to the custom nature of our work, cancellations are not accepted once work has started, concepts have been created, digital files have been supplied, artwork has been approved, or print has been sent to production.
This applies to logo design, branding, social media design, website design, print design, digital artwork, personalised print items and any other custom creative work.
This does not affect your statutory rights.
What we need from you
To complete your order, we may need information such as:
Business name.
Email address.
Business description.
Text or wording to be included.
Logo, branding or brand colours if you already have them.
Images, photos or graphics you want to use.
Design inspiration, mood boards, examples or preferences.
Fonts, colours, layout ideas or style preferences.
Page requirements for websites.
Print sizes, quantities and specifications.
Any deadlines or important dates.
You are responsible for making sure all information you provide is correct, accurate and suitable for use.
Delays in sending content, feedback, images, information or approvals may delay your project.
Design process
We will work with you to create a design based on the information, inspiration and preferences you provide.
Depending on the package purchased, you may receive initial concepts, draft designs or layouts for review.
Once a draft is sent, you can request changes within the included revision allowance.
The final design direction will be based on the chosen concept, package purchased and original brief supplied.
If your brief changes after work has started, this may be treated as a new project or may incur an additional charge.
Revisions
Unless stated otherwise in the product description, each custom design order includes two rounds of minor revisions.
Minor revisions may include:
Small text changes.
Colour adjustments.
Image swaps.
Small layout tweaks.
Minor spacing changes.
Minor font adjustments.
Major revisions are not included unless agreed in advance.
Major revisions may include:
Changing the full design direction.
Requesting a completely new concept.
Changing the business name after design work has started.
Changing the size or format.
Adding extra pages.
Adding extra content not included in the original brief.
Changing from one style to a completely different style.
Requesting multiple new design options after a concept has been chosen.
Major revisions may incur an additional charge.
Proofing and approval
You are responsible for checking all proofs carefully before approval.
This includes checking:
Spelling.
Grammar.
Prices.
Names.
Dates.
Contact details.
Social media handles.
Website links.
Service lists.
Product information.
Layout.
Colours.
Images.
Sizing.
Once you approve a design, you are confirming that everything is correct and ready to be supplied, printed, published or uploaded.
We are not responsible for errors that were present on an approved proof.
Changes requested after approval may incur an additional charge.
For print orders, once the artwork has been approved and sent to print, changes cannot usually be made.
Turnaround times
Turnaround times are estimates and may vary depending on the type of project, complexity of the design, current workload, supplier times, client response times and any additional changes requested.
Turnaround times begin once:
Payment has been received.
All required content has been supplied.
A clear brief has been provided.
Delays in feedback, approval or supplying content may delay the final completion date.
If you have a strict deadline, please tell us before placing your order. Urgent work may be available for an additional charge.
Payment
Payment is required before work begins unless agreed otherwise in writing.
Prices are listed in the product description or agreed by quote.
Additional work outside the original order may be charged separately.
Additional charges may apply for:
Extra revisions.
Major design changes.
Extra pages.
Copywriting.
Image sourcing.
File corrections.
Rush turnaround.
Print upgrades.
Website extras.
Ongoing maintenance.
Any extra charges will be discussed before the additional work is completed.
Cancellations and refunds
Due to the custom nature of our work, cancellations are not accepted once your order has been placed and work has started.
All designs, digital artwork, logo designs, branding, social media designs, website designs, print designs and personalised print items are created specifically for your business, brand or project.
By placing an order, you agree that work may begin once payment and the required project information have been received.
Once work has started, refunds will not be provided for time spent, design concepts supplied, drafts created, digital files supplied, approved artwork, or any print, supplier or third-party costs already incurred.
Once artwork has been approved, supplied, uploaded, published or sent to print, cancellations, changes and refunds are not possible unless there is a fault caused by us.
For custom-made, personalised or approved print items, refunds cannot be provided once the order has been sent to production unless there is a fault caused by us.
For digital files, once files have been supplied, downloaded or delivered, refunds are not available unless there is a fault caused by us.
This does not affect your statutory rights.
Digital files
Digital files will be supplied in the format stated in the product description or agreed before purchase.
Final files may include formats such as PNG, JPG, PDF or other suitable file types.
Editable source files are not included unless clearly stated or purchased separately.
Source files may include files such as Adobe Illustrator, Photoshop, InDesign, Canva templates or working design files.
If editable files are required, this must be discussed before ordering and may incur an additional charge.
You are responsible for downloading and safely storing your final files once supplied.
Copyright and ownership
Final approved designs may only be used once full payment has been received.
Until payment has been made in full, all concepts, drafts, artwork and files remain the property of Zdoesdesign.
Once full payment has been received, you may use the final approved design for your business or personal use, depending on the purpose of the order.
Zdoesdesign retains ownership of unused concepts, drafts, working files, rejected ideas and source files unless otherwise agreed in writing.
You may not claim unused concepts, draft designs or rejected designs as your own.
You may not resell, redistribute or edit our designs for resale unless agreed in writing.
You may not share editable templates or source files with third parties unless permission has been given.
Client supplied content
You are responsible for ensuring that any content you provide can legally be used.
This includes:
Logos.
Images.
Photos.
Fonts.
Illustrations.
Text.
Brand assets.
Product images.
Music.
Videos.
Customer photos.
You confirm that you own the rights to any content you supply or have permission to use it.
Zdoesdesign is not responsible for copyright issues, trademark issues or legal claims relating to content supplied by you.
Fonts, images and licensed assets
Some designs may use fonts, mockups, graphics, stock images or licensed design elements.
Where possible, we will use suitable assets for your design.
If a specific paid font, image, app, mockup, plugin or design asset is required, this may need to be purchased separately by you.
Some fonts or assets may have their own licence terms, which you are responsible for following once the final design is supplied.
Print orders
Print orders may include items such as price lists, business cards, flyers, loyalty cards, vouchers, aftercare cards, posters, signs and other printed products.
Please check the product description carefully to see whether your order includes design, print or both.
If a listing states print only, design work is not included.
For print-only orders, you must supply print-ready artwork.
If your artwork is not print-ready, we may contact you before printing. Artwork correction, resizing, bleed setup or file fixing may incur an additional charge.
We are not responsible for poor print results caused by low-quality files, incorrect sizing, spelling mistakes, low-resolution images, incorrect colours, missing bleed, or incorrect artwork supplied by you.
Print-ready artwork
For print-only orders, you must supply artwork that is fully print-ready, correctly sized, high resolution and suitable for professional print.
If your file is not print-ready, we may contact you before printing. Artwork correction, resizing, bleed setup or file fixing may incur an additional charge.
We are not responsible for poor print results caused by low-resolution files, incorrect sizing, missing bleed, spelling errors, incorrect colours, or files supplied incorrectly by the customer.
Bleed, trimming and safe area
Printed items may have slight movement during trimming.
Please keep important text, logos and design elements away from the edge of the artwork.
If you supply your own artwork, you are responsible for ensuring the correct bleed, margins and safe areas are included.
We are not responsible for text, logos or important details being cut off if artwork has been supplied incorrectly.
Print colour and finish
Printed colours may vary slightly from what you see on screen.
This can happen due to:
Screen settings.
Brightness.
Paper type.
Print process.
Foil finish.
Ink coverage.
Material.
Printer calibration.
Foil printing, raised foil and special finishes may have slight movement or variation due to the nature of the process.
These small variations are normal and are not considered faults.
Print approval
Before print production begins, you will be sent a proof or asked to approve the final artwork.
Once approved, you are confirming that the artwork is correct.
After approval, we cannot usually make changes, cancel the order or offer a refund unless there is a fault caused by us.
If an error is noticed after approval, reprinting will usually be chargeable.
Delivery
Delivery times are estimates and may vary depending on the courier, Royal Mail, supplier delays, busy periods, bank holidays or circumstances outside our control.
Printing and delivery times begin once the artwork has been approved and sent to print.
We are not responsible for delays caused by delivery services, postal issues, incorrect addresses supplied by the customer or missed deliveries.
Please make sure your delivery address is correct before placing your order.
Website design
Website design packages may include layout design, page setup, content placement, mobile-friendly design, basic SEO setup, contact forms, shop setup, portfolio setup or blog setup, depending on the package purchased.
Please check the website package description carefully before ordering.
Website design does not include third-party costs unless clearly stated.
You may need to pay separately for:
Wix subscription.
Domain name.
Business email address.
Premium Wix apps.
Booking systems.
Payment provider fees.
E-commerce plans.
Membership areas.
Advanced SEO tools.
Stock images.
Copywriting.
Ongoing maintenance.
You are responsible for keeping all subscriptions, domains and third-party services active.
Website access and accounts
You are responsible for creating and maintaining your Wix account, domain account, email account and any third-party accounts required for your website.
You are responsible for keeping your login details secure.
We are not responsible for issues caused by lost passwords, expired subscriptions, unpaid domain renewals, Wix account issues, payment provider issues, third-party platform changes or third-party app errors.
If login access is required, this must be provided safely and correctly.
Website content and legal policies
You are responsible for supplying the content for your website unless copywriting has been agreed separately.
This may include:
Page text.
Service descriptions.
Prices.
Images.
Policies.
Contact details.
Business information.
Zdoesdesign does not provide legal advice.
Website policies such as privacy policies, cookie policies, terms and conditions, returns policies, disclaimers and GDPR wording must be supplied by you or obtained from a qualified provider.
If your website collects personal data, takes bookings, sells products, uses cookies or connects to third-party tools, you may need a privacy notice and cookie information.
SEO and marketing
Basic SEO setup may include page titles, meta descriptions, image names, basic keywords and Google indexing settings where applicable.
SEO does not guarantee:
First-page Google ranking.
Website traffic.
Sales.
Bookings.
Enquiries.
Social media growth.
Viral content.
Marketing results.
Search engine performance depends on many factors outside our control.
Social media design
Social media design may include posts, stories, reel covers, highlight covers, banners, templates or campaign graphics.
You are responsible for supplying all wording, images, offers, prices, dates and brand information unless agreed otherwise.
We do not guarantee engagement, followers, enquiries, sales or reach from any social media design.
Logo design
Logo design includes the items listed in the product description.
Depending on the package, this may include logo concepts, final logo files, watermark versions, portrait versions, landscape versions or social media versions.
Final logo files are supplied once the design has been approved and full payment has been received.
Logo concepts that are not chosen remain the property of Zdoesdesign.
Logo design does not automatically include trademark checks, trademark registration or legal brand protection.
You are responsible for checking whether your chosen business name or logo can be legally used and registered.
Client responsibility for claims
You are responsible for checking that any claims, prices, treatment descriptions, medical wording, results, offers, qualifications, policies and business information supplied to us are accurate, legal and suitable for your industry.
This is especially important for beauty, aesthetics, wellness, skincare, medical, training, finance, food and treatment-based businesses.
We are not responsible for incorrect, misleading or non-compliant wording supplied by the customer.
Payment disputes and chargebacks
If you have an issue with your order, please contact us first so we can review and resolve the matter.
Unauthorised payment disputes or chargebacks for completed custom work, supplied digital files, approved artwork or printed items may be challenged with proof of the work completed, messages, approvals and files supplied.
Portfolio and promotion
Unless you request otherwise in writing before the project begins, Zdoesdesign may share completed work for portfolio and promotional purposes.
This may include sharing designs on:
Website.
Instagram.
TikTok.
Facebook.
Portfolio.
Marketing materials.
If your project is confidential or you do not want it shared, please let us know before work begins.
Communication
Communication will usually take place by email, message or the platform where the order was placed.
Please respond clearly and promptly to avoid delays.
Feedback should be provided in one clear message where possible.
Multiple separate messages, unclear instructions or repeated changes may delay the project.
Inactive or abandoned projects
If we do not receive the required content, feedback or approval from you within 30 days, your project may be placed on hold.
If a project is inactive for more than 60 days, it may be treated as abandoned.
Restarting an abandoned project may incur an additional charge, especially if the brief, pricing or workload has changed.
Payments for work already completed will not be refunded.
Ongoing maintenance and updates
After a project is completed, any further changes, updates or amendments may be chargeable.
Website updates, print edits, price changes, content changes, seasonal updates and design amendments are not included unless stated in the original package.
Ongoing maintenance is available at the rate stated in the product description or quote.
Errors and technical issues
We will take care to provide a professional service, but we are not responsible for issues caused by:
Incorrect information supplied by you.
Approved spelling or pricing mistakes.
Third-party apps or platforms.
Wix issues.
Hosting or domain problems.
Courier delays.
Supplier delays.
Royal Mail delays.
Social media platform changes.
Google ranking changes.
Printer limitations.
Low-quality client-supplied files.
Limitation of liability
Zdoesdesign will not be liable for indirect loss, loss of profit, loss of sales, loss of business, loss of opportunity, loss of data, loss of reputation or any other indirect or consequential loss.
Our total liability will not exceed the amount paid for the specific service or product that caused the issue, unless the law says otherwise.
Nothing in these terms limits your statutory rights.
Complaints and issues
If there is an issue with your order, please contact us as soon as possible.
For print issues, please provide clear photos of the problem and the packaging where relevant.
We will review the issue and decide whether a correction, replacement, partial refund or other solution is appropriate.
Issues with printed items must be reported within 48 hours of receiving the order where possible.
Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time.
The terms that apply to your order will be the terms available at the time you place your order.
Governing law
These Terms and Conditions are governed by the laws of England and Wales.